Frustration… (not at Sims)

You get a knowledgeable person who is sympathetic to your concerns when you place a call for service.

In an attempt to receive information or resolve an issue you more than likely have had the painstaking experience of attempting to communicate with many of today’s businesses. After the frustrating and helplessness of being placed on hold for 5, 10 or even 20 minutes, you are then greeted by voicemail. If you’re lucky enough to reach a warm body many times you are told to call yet a different number or the person you are trying to reach is in a different state or even a different country. Eventually, you may get through to the right location or department to be told that your matter needs to go to the mysterious decision maker who is never in or your resolve deadlocks in the bureaucracy of this company. Real people with customer skills from the moment you call Sims. Our voicemail serves a purpose, for messages before 8:00 a.m. and after 5:00 p.m. Monday thru Friday. When your need answers, service, supplies or suggestions you are immediately greeted by a warm and knowledgeable Sims representative who will resolve any question, requirement or need you have.

Donna Weeks Receptionist	Joan Harmon Billing	Nicole Skeete Administrative Assistant Customer Service

Local parts, supplies and equipment are all warehoused in our Sims Corporate Office in Tempe. Sims carries some of the largest inventories of any dealer in our industry.

Local parts and supplies are uncommon to many dealers Sims competes with. Many don’t have the financial ability to inventory accurate amounts of products and parts, while others we refer to as Mega Dealers (public owned) choose to warehouse their products out of state to reduce costs. They usually have (1) one warehouse to service various states.

What does that mean to you our customer? When you select Sims as your copier company you receive parts, supplies and equipment immediately. It provides you and your organization the piece of mind in knowing and experiencing less downtime on your equipment which makes for a more productive and happier environment.

Local Sims personal are at you disposal to serve all your needs or concerns. From the selecting of the proper equipment and software solutions, service, supply or billing inquires. All of your office solutions needs are handled by a professional housed in Tempe, Arizona.

“We don’t meet the competition… We make it!”