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Sims Business Systems realizes you
have a non-stop office. You have projects, deadlines and productive
personnel. You can’t afford to have a copier company that performs
in a untimely manner, sends untrained, or unskilled service
technicians. Simshas an
unwavering commitment to your total satisfaction with innovative
ideas and approaches. This thinking leads to unparalled service to
our clients. By choosing Sims you
can direct your energies and focus on the core of your business. Let
the Sims Professional
Service Team provide your business with maximum up-time for your
document imaging products. Sims insures
the finest, fastest service possible, usually in one visit.
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Stephanie Smith
Service Dispatcher |
You
get a knowledgeable person who is sympathetic to your concerns when
you place a call for service. At the time of your call Sims Service Dispatch will…
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Determine the nature of your problem.
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Offer telephone assistance when possible.
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Prioritize your call based upon importance of the problem.
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Provide you an estimated time of arrival.
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With “Sims Platinum Service” your equipment will perform as
good as new.
| Your Sims
professional service technician will solve your immediate service
problem fast and efficiently. |
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Steve Guill
In Shop Technician |
- Your service technician has an average of 12 plus years
performing preventive maintenance.
- The equipment is checked, adjusted and set to factory
specifications.
- The Sims technician reviews
various meters and performs self-diagnostics to eliminate future
calls.
- All consumables will be checked for ware life, (i.e. drums and
rollers) and replaced if necessary.
- Sims technicians will
inform you at the close of the call the status and explain the
nature of the repair.
Training and
retraining to insure we are the Best.
Sims
provides a consistent set of specific training programs for each
member of our technical staff. As technology changes our technicians
undergo:
- Training through OEM Ricoh certified classes.
- In house training as well as Ricoh University Classes.
- Web based courses provided by Ricoh/Lanier Corporation.
Sims
cuts no corners delivering service to its customers:
- Sims internal software
support systems provide information our technicians use on a daily
basis to increase your equipment uptime.
- Sims has the most advanced
software to provide critical data to alert for preventive service
measures.
- Sims dispatch systems place
call receipts and locations of technical staff that provides for
priority calls.
- Laptops provide reference materials and diagnostic software for
our service technicians.
- Sims service technicians
carry parts inventories to insure limited downtime.
To sum it up,
Sims delivers the highest level of customer service.
Sims
has been in the copier industry for the past 50 years. Over the
years many changes have been made, except when it comes to
customer’s service and support. Sims
continues to follow our family recipe for success. You will
experience the highest level of service support while dealing with
Sims. We put our name on it! At Sims,
we believe that the service we provide is a never-ending mission of
improvement. Our goal is to out do ourselves. That’s why our slogan
reads:
“We don’t meet
the competition….We make it!” |
